FAQs

Frequently Asked Questions

Hit us up with any questions about your order.
We’re here to help you 24/7!

support@anonatelier.com
+1 (917) 688-2626

GENERAL QUESTIONS

WHERE ARE YOUR PRODUCTS MADE?

All of our products are designed and manufactured in NYC. We work with only the most reputable manufacturers who are known industry-wide for their exceptional quality and business practices. Our sourcing process prioritizes quality and craftsmanship and we take pride in the materials and partners we work with.

CAN YOU PROVIDE MORE INFORMATION ABOUT A STYLE?

We'd be happy to tell you more about our styles. Specific style details can be found on the individual pages of the styles of interest, or you can reach out through email at support@anonatelier.com, or call us at +1 (917) 688-2626 between 10:00 AM and 6:00 PM EST on business days.

WHERE CAN I FIND YOUR PRODUCTS?

Our products can all be found on our website, www.anonatelier.com/shop

HOW CAN I PAY?

We accept Visa, Visa Debit, MasterCard and American Express. Via Square.

DO YOU OFFER GIFT CERTIFICATES?

At this time we do not offer gift certificates.

CAN I PRE-ORDER AN ITEM?

Yes, you are able to pre-order. Please contact us so we can help you.

WHAT IS A PRE-ORDER?

A pre-order is an order placed for an item that we do not yet have on-hand. These orders will be shipped as soon as the inventory becomes available.

HOW IS TAX CALCULATED ON PURCHASES?

We collect sales tax in states where we have a physical presence, at this time we are collecting sales tax in the states of NY, CA, TN.

Note: Please refer to the Store Locator to determine if we have come to your state and it now qualifies.

IS MY PERSONAL AND CREDIT CARD INFORMATION SAFE ON YOUR WEBSITE?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

DO YOU HAVE A PRICE MATCH POLICY?

If an item changes price within 7 days of purchase we will gladly price match it for you.

HOW WILL I KNOW ABOUT NEW PRODUCTS AND PROMOTIONS?

Please Register with us and you will be eligible to receive e-mail updates on new products, sales, events, and other special announcements. Also, you can stay up to date by following us on Instagram, Facebook, and Twitter.

WHAT STORE IS CLOSEST TO ME?

Please visit the Store Locator to find out what store is closest to you.

ACCOUNT SUPPORT

I’VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?

Don't worry if you've forgotten your password! Simply click the Forgot your password? link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.

HOW DO I CHANGE MY EMAIL ADDRESS?

For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.

WHAT IS THE ADDRESS BOOK AND HOW DO I USE IT?

Storing your address information in the Address Book will reduce the time it takes for you to checkout. Once you store the information, you can just select your billing and shipping address from a drop-down list on all future orders.

HOW DO I UNSUBSCRIBE?

Click the 'Unsubscribe' button at the bottom of the email newsletter

SHIPPING FAQS

DO YOU OFFER FREE SHIPPING?

Yes, we offer Free Shipping on all U.S. orders. At this time, we do not offer international shipping.

WHAT ARE MY SHIPPING OPTIONS?

Standard Shipping (2-3 Business Day Delivery in the U.S.) - Free
2 Business Day Shipping - $15
Overnight Shipping (Excluding Weekends) - $25

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

Once you’ve placed your order, the information will be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse has processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.

HOW FAST WILL MY ORDER SHIP?

Our warehouse will ship out all orders placed before 12:00pm EST same-day. All orders placed after 12:00pm EST will be processed and shipped out next day.

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast)! So we would be unable to make any changes.

CAN I TRACK MY ORDER?

Once you’ve received your shipping email you can check the status of your order anytime by clicking on the tracking link.

CAN I CANCEL MY ORDER?

Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast)! So we would be unable to make any changes.

CAN I EXCHANGE AN ITEM?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

WILL A SIGNATURE BE NEEDED FOR MY DELIVERY?

If you or a neighbor is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

CAN I SHIP TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

Of course! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field, as well as the contact name to ensure your parcel is successfully delivered.

WHAT IS YOUR RETURN POLICY?

We want you to be satisfied with your purchase. We will issue a return for an item within 14 days of receipt if it is in original condition and with tags attached. Refunds for all transactions will be issued to the original form of payment. Items purchased at a discount of 40% or more are Final Sale and therefore not eligible for return or exchange.

Please note, we only process returns that were purchased via the online store. Garments purchased from department stores or specialty stores must be returned to the store in which it was purchased. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

WHERE SHOULD I SHIP MY RETURN TO?

All items that are eligible for return will come with a pre-paid Ground label. Please fill out the return section of the packing slip and place inside the box with your return. Then just peel off the label, affix it to the outside of your shipping box and drop the package off at a Carrier location. Please make sure to include the packing slip with the return section completed in the box.

HOW SHOULD I SHIP MY RETURN?

In order for us to process your return as quickly as possible, please fill out the return reason section on the original packing slip. Place all items in their original packaging into a secure box or envelope mailer. Then just peel off the pre-paid return label, affix it to the outside of your shipping box and drop the package off at a Carrier location.

WHEN WILL MY CREDIT CARD BE REFUNDED?

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed.

Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depend-ing on your financial institution).

DO YOU HAVE A PRICE MATCH POLICY?

If an item changes price within 7 days of purchase we will gladly price match it for you.

HOW CAN I RETURN A GIFT?

If you wish to return or exchange a gift please e-mail support@anonatelier.com or call us at +1 (917) 688-2626 so that we can assist you.

SIZE GUIDE

SIZE

XS | S

M | L

XS

S

M

L

USA/CANADA

0 2 4 6 8

10

UK

4 6 8 10 12

14

EUROPE

32 34 36 38 40

42

AUS/NZ

4 6 8 10 12

14

BUST

32½ 33½ 34½ 35½ 36½

37½

WAIST

24 25 26 27 27

29

HIPS

34½ 35½ 36½ 37½ 38½

39½

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